FAQ – Personalized Gifts

Frequently Asked Questions

How does personalization work?

Every piece at Jyovin is made to order, just for you. Once your order is placed, our team will reach out to you via WhatsApp 9108099480 to collect the name, initials, or design you'd like engraved or applied. You can also message us directly on WhatsApp 9108099480 right after checkout to share your details and speed things along. Please ensure your WhatsApp number is reachable — we'll confirm your personalization before we begin crafting.

What information do I need to share for personalization?

Depending on the product, we may ask for:

  • The name or initials to be engraved
  • A preferred font or style (if applicable)
  • A custom design or logo file (PNG or JPG, high resolution preferred)

Our team will guide you through the process over WhatsApp — it's simple and quick.

How long does production take?

Custom orders typically take 3–5 business days to craft after your personalization details are confirmed. For bulk or highly intricate orders, production may take a little longer — we'll always keep you informed. We never rush craftsmanship; every piece is made with care.

What materials are used?

We work with a curated selection of premium materials:

  • Leather – Full-grain and genuine leather for wallets, keychains, and accessories
  • Resin – Hand-poured resin for coasters, frames, and decorative pieces
  • Metal – Stainless steel and brass for engraved tags, nameplates, and jewellery

Each material is chosen for its quality, durability, and ability to hold fine engravings beautifully.

How long does shipping take within India?

Once your order is dispatched, standard delivery within India takes 4–7 business days, depending on your location. Metro cities are typically faster. You'll receive a tracking link as soon as your order ships.

Is there free shipping?

Yes! We offer free shipping on all orders above ₹499. For orders below this threshold, a nominal shipping fee applies at checkout.

Can I return or exchange a personalized item?

Because every item is made exclusively for you, we are unable to accept returns or exchanges on personalized orders unless the item arrives damaged or there is an error on our part. If you receive a defective or incorrect item, please contact us on WhatsApp within 48 hours of delivery with photos, and we'll make it right — no questions asked.

What if I made a mistake in my personalization details?

Please double-check your details before confirming them with us over WhatsApp. Once production has begun, changes may not be possible. If you catch an error early, reach out to us immediately and we'll do our best to accommodate the correction.

How can I reach support?

We're always happy to help. The quickest way to reach us is via WhatsApp 9108099480— just tap the chat icon on our store or message us directly. You can also visit our Contact page for more options. We typically respond within a few hours during business hours.